Departments     Report Fraud     Open Records request

For an accurate and quick response when contacting TRS by any method, please provide your full name and your TRS member ID.

TRS Office Hours
Monday – Friday, 8 a.m. to 5 p.m. ET (Holiday closing schedule below)

U.S. Mail
479 Versailles Rd., Frankfort, KY 40601-3800

Phone
Toll Free: 800-618-1687
Local: 502-848-8500

Fax
Member Services fax: 502-848-8599
Insurance Department fax: 502-573-0199
Accounting Department fax: 502-573-0254

Email
Please provide a detailed message requesting the information you’re seeking. TRS only can answer general questions by email. Requests involving confidential information will be answered by U.S. Mail. WARNING: Never email personal information, especially your Social Security number. Please use your TRS member ID. If you have a question call 800-618-1687.